Google campus scene 1

Google campus, California: illustration by Karl Edwards Studio

The revelations contained in the Snowden files alerted us to power of government surveillance to use the web to break our privacy and track our every move, our thoughts.  Tim Berners-Lee told the Guardian last year:

When you think about privacy you have to think about how intimate our use of technology has become. When someone is worried about a social or medical issue, about their sexuality or whether they have cancer, they can put their trust in the complete secrecy of the web. Maybe they are a minor, and too embarrassed to go through their parents. It’s important to preserve the ability to do things over the internet that are very intimate.

But what if the real threat to our privacy – indeed, our freedom – comes from the powerful corporations that now dominate the internet?  That is the question at the heart of Dave Eggers’ latest novel, The Circle, a book so powerful and thought-provoking that I feel  everyone should read it.  (The issue is also the subject of ‘The death of privacy‘, a lengthy and thoughtful essay by Alex Preston in today’s Observer.

Dave Eggers The Circle cover

The Circle

In The Circle Dave Eggers imagines an internet company that we will all probably think of as Google, operating out of a shiny campus in southern California. However, Eggers’ company – called the Circle – has swallowed all its tech competitors and streamlined search and social media into one system that’s enabled it to rapidly become the biggest, richest and most powerful corporation on the planet. Setting his story in the very near future (weeks? months?), Eggers has written a novel that zips along and which raises urgent questions about the accumulation of data by private corporations, about surveillance, and transparency.  When you put the book down you realise that it’s not just NSA and GCHQ surveillance that should concern us.  We ought to be reading those long and boring t&c’s that we blithely tick ‘yes’ to when signing up to Google or Facebook, iTunes or Instagram.

In an article earlier this year,Salon magazine outlined ‘4 insane ways Google has been invading our privacy’.  The internet giant can already ‘vacuum up, scan, index and sell analytics based on the content of our texts, emails, searches, locations and more’, but now, with the purchase of Nest, a company selling wifi-controlled home appliances, Google now aims to track us not just in our homes, ‘but at work, in our cars and even when we’re walking down the street’.

‘The acquisition will help Google close the circle of search, people and goods in a broad Internet of Everything,’  wrote Wall Street Journal editor Michael Hickins. ‘With home automation, self-driving cars, robots, mobile, and life sciences, Google is setting itself up to own the 21st century.’

‘Closing the circle’ is the aim of the company at the heart of Eggers’ novel.  As the mysterious, subversive figure of Kalden puts it towards the end of the story:

I want you to connect these dots and see if you see what I see. Picture this. The Circle has been devouring all competitors for years, correct? It only makes the company stronger. Already, 90 percent of the world’s searches go through the Circle. Without competitors, this will increase. Soon it’ll be nearly 100 percent. Now, you and I both know that if you can control the flow of information, you can control everything. You can control most of what anyone sees and knows. If you want to bury some piece of information, permanently, that’s two seconds’ work. If you want to ruin anyone, that’s five minutes’ work. How can anyone rise up against the Circle if they control all the information and accesss to it? They want everyone to have a Circle account, and they’re well on  their way to making it illegal not to. What happens then? What happens when they control all searches, and have full access to all data about every person? When they know every move everyone makes? If all monetary transactions, all health and DNA information, every piece of one’s life, good or bad, when every word uttered flows through one channel?’

Referring to Bailey and Stenton, two of the ‘Three Wise Men’ who founded the company, Kalden continues:

Bailey believes that life will be better, will be perfect, when everyone has unfettered access to everyone and everything they know. He genuinely believes that the answers to every life question can be found among other people. He truly believes that openness, that complete and uninterrupted access among all humans will help the world. That this is what the world’s been waiting for, the moment when every soul is connected.

Stenton professionalized our idealism, monetized our utopia. He’s the one who saw the connection between our work and politics, and between politics and control. Public-private leads to private-private, -soon you have the Circle running most or even all government services, with incredible private-sector efficiency and an insatiable appetite. Everyone becomes a citizen of the Circle.

That reminded me of an essay written for the London Review of Books last year by Rebecca Solnit in which she remarked:

We are moving into a world of unaccountable and secretive corporations that manage all our communications and work hand in hand with governments to make us visible to them. Our privacy is being strip-mined and hoarded.

Dave Eggers’ The Circle is both utopia and dystopia. For the central character, Mae, the Circle campus, beautifully manicured, with steel and glass buildings, each named after an historical era (‘Renaissance’, ‘Enlightenment’), and with every need met (places of entertainment, places to meet and party, shop, exercise, or have a health check), is a utopia.

My God, Mae thought.  It’s heaven.

But before long, Eggers’ begins to reveal the dystopian reality of the Circle.  I particularly admired the way in which Eggers points up the exploitative labour relations that underpin the Circle’s glossy façade.   On her first day, Mae is introduced to her duties in customer experience.  She sits at the customary desk facing a screen and, once she has ‘opened the chute’, deals with an endless flood of support requests.  All her responses are monitored and rated.  Her supervisor tells her that she needs to aim for a rating score in the high nineties: ’99 is good, but I can’t help wondering why it’s not 100′.

During Mae’s first week at the workstation, more screens are added.  In addition to fielding support requests, she must simultaneously participate in both intra-company and external social networks because (as she learns in a wickedly satirical episode) ‘communication is not extracurricular’.  Her activity on social networks is integral to her work, and is monitored.  The Circle has absorbed some Facebook-like entity where participants ‘zing’ each other.  By the end of her first week, Mae is dealing with four screens (and her mobile) and is expected to maintain a high level of zings – her ‘Partirank’ in the company depends upon it.  Implicit in the atmosphere of the campus is the notion that if you are truly loyal to the Circle you will work long hours (striving to rise up the Partirank ratings), and preferably not leave the campus at all. (Anyway, why would you want to return to the public squalor that exists outside?)

Indeed, the campus is another world, compared to the public utility company Mae used to work for:

The utility building, 3B-East, was a tragic block of cement with narrow vertical slits for windows. Inside, most of the offices were walled with cinderblock, everything painted a sickly green. It was like working in a locker room. She’d been the youngest person in the building by a decade or so, and even those in their thirties were of a different century. They marvelled at her computer skills, which were basic and common to anyone she knew. But her co-workers at the utility were astounded. They called her the Black Lightning, some wilted reference to her hair, and told her she had quite a bright future at the utility if she played her cards right. In four or five years, they told her, she could be head of IT for the whole sub-station!

There are sharp echoes of Orwell’s 1984 (‘War is peace’. ‘Freedom is slavery’. ‘Ignorance is strength’) in Eggers’ depiction of the slogans that pepper very few yards of the campus (remember Google’s motto, ‘Don’t be evil’?): ‘Secrets are lies’. ‘Sharing is Caring’. ‘Privacy is theft’.  Circlers are regularly brought together for consciousness-raising sessions before giant screens from which the company’s leaders expound their philosophy and the latest technological breakthrough.  The Circle’s mantra is ‘ALL THAT HAPPENS MUST BE KNOWN’, a philosophy whose implications Eggers pushes to the limits in order to expose the dangers in what is happening – now – on the internet.

Mae’s ex, Mercer, is a symbol of the old world and its restraints from which she has escaped.  Eggers gives Mercer some good lines:

I mean, all this stuff you’re involved in, it’s all gossip. It’s people talking about each other behind their backs. That’s the vast majority of this social media, all these reviews, all these comments. Your tools have elevated gossip, hearsay and conjecture to the level of valid, mainstream communication. And besides that, it’s fucking dorky. … Listen, twenty years ago … judgements like ‘like’ and ‘dislike’ and ‘smiles’ and ‘frowns’ were limited to junior high. Someone would write a note and it would say, ‘Do you like unicorns and stickers?’ and you’d say, ‘Yeah, I like unicorns and stickers! Smile!’ That kind of thing. But now it’s not just junior high kids who do it, it’s everyone, and it seems to me sometimes I’ve entered some inverted zone, some mirror world where the dorkiest shit in the world is completely dominant. The world has dorkified itself.’

To which Mae’s response is simply:

Mercer, is it important to you to be cool?

But Mercer has no wish to be cool – prefers not to advertise the chandeliers he carves from deer antlers on the web, has no interest in participation on social media, or being tied to screens for a good part of the day.  He just wants to get away from all that – with tragic consequences.

Google campus scene 2

Google campus, California: illustration by Karl Edwards Studio

Meanwhile, Mae learns the importance of 24/7 social media interaction and transparency when she is hauled before supervisors to explain a ‘lost weekend’ when she rushed off to her parents’ home after learning that her father had fallen ill.  Mae is informed that she ‘left campus at 5.42 on Friday’ and ‘returned at 8.46 on Monday’, yet left no trace of herself in cyberspace in all that time.

‘Was there work on the weekend? Did I miss something?’ asks Mae.  But what concerns her supervisors is her her failure to observe another Circle mantra: PPT.  Passion, participation, transparency.  What did she do while at her parents house? She watched women’s basketball.  Did you know we have a zing feed about the WNBA?  ‘I’m not that passionate about basketball’, responds Mae, stunning her inquisitors.  When she informs them that on her way home she took a kayak out into the bay alone, but did not zing news of her activity, or switch on her SeeChange video camera, they are appalled.  ‘I was just kayaking’, pleads Mae.  They respond: ‘Do you realize kayaking is a multi-million dollar industry?’

Strictly speaking, Mae stole the kayak, since it was midnight, and she took one left outside the rental compound.  When she returns to shore, police are waiting for her: removing the kayak, she had been picked up on one of the Circle’s SeeChange cameras.  This incident later informs a passage in which Eggers explores the question of transparency versus privacy. In one of the company’s briefing sessions, Mae is being questioned before a giant screen by one of the company founders:

“I have a question, Mae. Do you behave better or worse when you’re being watched?”

“Better. Without a doubt.”

“When you’re alone, unwatched, unaccountable, what happens?”

“Well, for one thing, I steal kayaks.”

The audience laughed in a sudden bright burst.

“Seriously. I do things I don’t want to do. I lie.”

“The other day, when we spoke, you had a way of putting it that I thought was very interesting and succinct. Can you tell us all what you said?”

”I said that secrets are lies.”

“Secrets are lies. It’s very memorable. Can you walk us through your logic with that phrase, Mae?”

”Well, when there’s something kept secret, two things happen. One is that it make,s crimes possible. We behave worse when we’re not accountable. That goes without saying. And second, secrets inspire speculation. When we don’t know what’s being hidden, we guess, we make up answers.”

“Well that’s interesting, isn’t it?” Bailey turned to the audience. ”When we can’t reach a loved one, we speculate. We panic. We make up stories about where they are or what’s happened to them. And if we’re feeling ungenerous, or jealous, we make up lies. Sometimes some very damaging lies. We assume they’re doing something nefarious. All because we don’t know something. ”

“It’s like when we see two people whispering,” Mae said. “We worry, we feel insecure, we make up terrible things they might be saying. We assume it’s about us and that it’s catastrophic.” […]

“For example, if there’s a locked door, I start to make up all kinds of stories about what might be behind it. I feel like it’s some kind of secret, and it leads to me making up lies. But if all the doors areopen, physically and metaphorically, there’s only the one truth.”

Bailey smiled. She’d nailed it.

”I like that, Mae. When the doors are open, there’s only one truth.

The words SECRETS ARE LIES appeared on the screen behind Mae.  Seeing the words four feet tall gave her a complicated feeling – something between thrill and dread.

The session ends with three lines projected on the giant screen:

SECRETS ARE LIES

SHARING IS CARING

PRIVACY IS THEFT

Dave Eggers

Dave Eggers

In The Circle, Eggers offers us a warning that Facebook, Google, Apple and the rest are leading us down a path which may ultimately cost us our rights to privacy and lead to every aspect of our lives being monitored, monetized and potentially controlled by giant private corporations.  As well as 1984The Circle reminded me of Huxley’s soma eaters in Brave New World. Where Huxley has the inhabitants of his perfect society blissed-out on their happiness-inducing pleasure-drug, oblivious to their control by the Alphas of the World State, Eggers paints a seductive portrait of the Circle campus in the bright Californian sun, where clever people invent new but threatening technologies in high tech glass and steel buildings, driven by the evangelical idealism of the Circle’s founding fathers.  But behind the day-glo facade lies darkness:

And there was a wonderful thing that tended to happen, something that felt like poetic justice: every time someone started shouting about the supposed monopoly of the Circle, or the Circle’s unfair monetization of the personal data of its users, or some other paranoid and demonstrably false claim, soon enough it was revealed that that person was a criminal or deviant of the highest order […] And it made sense. Who but a fringe character would try to impede the unimpeachable improvement of the world?

In today’s Observer essay, Max Mosley (a man for whom I would not usually have much sympathy) is quoted as saying (apropos of his current challenge to Google in the German courts to remove references to a ‘Nazi orgy’ that the News of the World splashed in a report later ruled in court to be lies):

I think, because of the Stasi the Germans can understand that there isn’t a huge difference between the state watching everything you do and Google watching everything you do. Except that, in most European countries, the state tends to be an elected body, whereas Google isn’t. There’s not a lot of difference between the actions of the government of East Germany and the actions of Google.

That’s a pretty good summary of the case put by Eggers in his fiction.  As Alex Preston comments in the Observer piece, we need to ask some fundamental questions about the role of search engines:

Is Google the de facto librarian of the internet, given that it is estimated to handle 40% of all traffic? Is it something more than a librarian, since its algorithms carefully (and with increasing use of your personal data) select the sites it wants you to view? To what extent can Google be held responsible for the content it puts before us?

But Google is more than a search engine.  It has developed Google Glass which enables wearers to surreptitiously film unsuspecting bystanders. It stores the content and details of email communications of millions of people (individual Gmail users, as well as employees of companies who contract Google to operate their email service – and users, like me of Virgin Media email, also operated by Google).  And, by means of Google maps and its Android operating system it can track our movements and transactions.  Towards the end of The Circle, Mae, challenged by the mysterious Kalden, exclaims:

”That’s so bad? If’everyone has equal access to services, to information, we finally have a chance at equality. No information should cost anything. There should be no barriers to knowing everything, to accessing all – ”

“And if everyone’s tracked?”

“Then there’s no crime. No murder, no kidnapping and rape. No kids ever victimized again. No more missing persons. I mean, that alone – ”

The Circle is cracks along like a thriller, its straightforward plot unhindered by character complexity.  But it’s an important – and disturbing – book for our time.  I think you should read it.

See also

3 thoughts on “The Circle: so cool, but closing in on our private lives

  1. If you would read my American Express bill, you’d get a pretty good picture of my life. And I’ve had that card for 30 plus yrs. Why is everyone surprised? Just saying.

    1. Because, Ella, your American Express bill was a private matter between you and American Express, whereas Google’s servers can store information about all transactions (and other interactions) you’ve completed online, very few of which will have been with Google.

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